Harsh words ring over the dial tone,
Abandoned, escaped
faceless people offer solutions;
calm under pressure,
but no more helpful.
I am passed around,
answer to answer,
Left on hold,
frustrated and alone.
Lies and expectations aren't met
with warm embraces -
they leave me bitter and
angy with your attempts to help.
Can't you see I need the answers?
Only you can help.
Your foreign dialect the usual greeting;
You don't understand.
I shout, cry, curse, demand -
You cut me off.
No return call.
This time, you're on hold.
Sunday, 21 February 2010
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